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Return To ShopYour Satisfaction is Our Commitment
At Democrate, we strive to ensure that you are completely satisfied with your purchases. However, if you need to request a refund, our policy outlined below will guide you through the process.
Refund Eligibility:
Time Frame: Refunds must be requested within 14 days of the delivery date.
Condition of Product: The item must be in its original condition, unworn, unwashed, and with all original tags attached. Items that do not meet these criteria will not be eligible for a refund.
Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
Refund Process:
Initiating a Refund: To start the refund process, please contact us at orders@democrate.co or call +92 327 0411548.
Approval: Our customer service team will review your refund request. If your request is approved, you will receive instructions on how to return the item.
Returning the Product: You are responsible for the cost of returning the item. We recommend using a trackable shipping service, as Democrate is not liable for items lost in transit.
Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refund Issuance:
Method of Refund: Refunds will be processed to the original method of payment.
Processing Time: Please allow 7-10 business days for the refund to be processed.
Shipping Costs: Original shipping charges are non-refundable.
Exceptions:
Custom and Personalized Items: These items are not eligible for a refund.
Sale Items: Sale items are final sale and cannot be refunded.
Faulty or Incorrect Items:
If you receive a faulty or incorrect item, please contact us immediately. We will arrange for a replacement or refund and cover all shipping costs associated with the return of the faulty or incorrect item.
Contact Us:
Email: orders@democrate.co
Phone: +92 327 0411548
For any further questions regarding our refund policy, feel free to reach out to our customer service team. We are here to help and ensure that your experience with Democrate is satisfactory.
Thank you for shopping with Democrate, where we prioritize your satisfaction above all else.
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