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Return To ShopReturn and Exchange Policy
Your Satisfaction is Our Priority
At Democrate, we take pride in the quality of our products. However, we understand that sometimes a product may not be what you expected it to be. In such cases, we are more than happy to assist you with returns and exchanges.
Return & Exchange Guidelines:
Time Frame: Returns or exchanges can be made within 14 days from the date of delivery.
Condition of Product: The item must be returned in its original condition – unworn, unwashed, with all original tags attached. Products that do not meet these criteria will not be considered for return or exchange.
Proof of Purchase: Please include the original receipt or proof of purchase with your return.
How to Process a Return or Exchange:
Contact Us: Reach out to us at orders@democrate.co or call +92 327 0411548 to initiate a return or exchange.
Approval: Our customer service team will review your request. Upon approval, you will receive detailed instructions on how to return the item.
Shipping for Returns/Exchanges: The customer is responsible for the return shipping cost. We recommend using a trackable shipping service. Democrate is not responsible for items lost in transit.
Processing: Once we receive the returned item, we will inspect it and process your refund or exchange. Refunds will be made in the original form of payment.
Exceptions and Non-Returnable Items:
Custom-made or personalized items are not eligible for return or exchange.
Sale items are final and cannot be returned or exchanged.
Faulty or Damaged Items:
If you receive a faulty or damaged item, please contact us immediately at orders@democrate.co. We will arrange for a replacement or refund, and cover all associated shipping costs.
Refunds:
Refunds will be processed within 7-10 business days after we receive the returned item.
Original shipping charges are non-refundable.
Exchange Process:
For exchanges, please follow the return process. Once the return is accepted, place a new order for the exchanged item.
Availability of the replacement item is not guaranteed.
Customer Support:
For any questions or concerns regarding returns and exchanges, please contact our customer support team. We are dedicated to ensuring your satisfaction with every purchase.
Contact Information:
Email: orders@democrate.co
Phone: +92 327 0411548
We value your business and aim to make your shopping experience with Democrate as pleasant as possible. Thank you for choosing us for your fashion needs.
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